Support & FAQ

• Lay the card flat on a plain surface that contrasts with it (a light card on a dark table, for example).
• Use even light and avoid glare: tilt the card slightly away from a bright lamp or window.
• Hold your phone steady and fill most of the frame with the card.
• After the photo, crop or rotate it if the edges are off. Add the back side if it has details too.

Yes. Velqro shows you every field it read before the card is saved, so you can correct, add or remove anything. You can edit a saved card at any time too. Unusual fonts, logos, glossy finishes and very small print are the most common causes of mistakes.

Yes. Scanning, reading the text, reviewing, organizing and exporting all work without an internet connection, because Velqro reads cards on your phone. You only need a connection to sign in, to back up and sync with Velqro Pro, and to subscribe.

Not unless you choose cloud backup. Your cards and photos are stored on your phone, and card text is read on the device. With Velqro Pro and cloud backup on, they are also kept in a private backup only your account can read. Details are in the Privacy Policy.

The free plan lets you save up to 10 cards and includes every other feature: scanning, editing, industries, tags, favorites, calling, emailing, adding to contacts and PDF export. Velqro Pro adds unlimited cards and cloud backup and sync across your phones (up to 2,000 cards per account). It costs $1.99 per month or $14.99 per year (U.S. prices; local prices vary), with a 1-week free trial for new subscribers.

Sign in to the App Store or Google Play with the same Apple ID or Google account you subscribed with, open Velqro and go to Settings → Restore purchase. Restoring is free.

1. Open the Settings app and tap your name at the top.
2. Tap Subscriptions, then Velqro.
3. Tap Cancel Subscription and confirm.

1. Open the Google Play Store and tap your profile picture at the top right.
2. Tap Payments & subscriptions, then Subscriptions.
3. Choose Velqro and tap Cancel subscription.

Cancel at least 24 hours before the end of your trial or billing period to avoid the next charge. You keep Velqro Pro until the period you paid for ends. Payments go through Apple or Google, so refunds are handled by them under their own policies; ask Apple or Google for one. Deleting the app or your account does not cancel a subscription.

1. With Velqro Pro, open Settings → Cloud backup and sign in.
2. Your cards, tags, industries, smaller copies of your card photos and your profile are backed up.
3. On another phone, install Velqro, restore your purchase and sign in with the same account. Your cards sync to it, and changes on either phone sync to the other.

Sign in with Apple (on iPhone), Google, or your email address. With email, we send you a 6-digit code or a sign-in link. Use the same method on every phone so your cards stay in one account. You only need to sign in for cloud backup.

No. Velqro never reads your address book and does not ask for contacts permission. Add to Contacts opens your phone’s own new-contact form, already filled in, and you decide whether to save it.

In the app, go to Settings → Cloud backup → Delete account. You can keep your cards on the phone or delete them too. No app? See Delete your account for how to ask us by email.